SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Brewhilda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brewhilda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you! Everything came quickly. Seller recommend!!!
Very good! Fits very well on my Essenza Mini C30! I still have to understand better how much compaction I should make on the coffee as well as how thin I should have the powder, but it works really well and the coffee came out very nice already.
I works well with iCafilas Capsules as expected
They worked smoothly on my Nespresso.
Superrrr... very happy with it, thanks ...
According to the photo, very good quality and capsule endings. I got the scene mini c30 and it's super good. How would you recommend that you do not compact the coffee in the capsule as the pressing is not required by the amount you carry for the machine to work well. Satisfied 100%
Very good product, the coffee is top
<2en> the product was sent back because I was not at home. I contacted Cafilas, they said they 'd send another one as a gift. <2en> however, when the tax first arrives in Turkey 16,5 when calculating the second shipment keeps zero lira since 85 lira has taxed our customs. <2en> I give 5 star customer service because of their efforts to help.
It makes a nice coffee if you don't press too much. They say he made better coffee with the Sticker. I'll take a sticker and try.
Fits well in the Nespresso machine
Reçu aujourd’hui. Est arrivée dans un délais rapide , bien emballée et complet. Me parait de très bonne qualité. Je test et reviens avec un avis!!
Think more products clean is terrific.
Very good quality, at first it is a little difficult to enter the capsule in the machine, but then it melts perfectly.
Works well, perfect
Remains to try with an espresso
Great quality! It works great. Take fine grind coffee to have a bodied espresso.
The product is perfect like on the picture!! Delivery was slow, but i guess cuz of the pandemia. The customer service was perfect, quick and correct helpful answers!
I only tried two times, first of all the capsules work perfectly with my nespresso machine. it produces coffee with nice crema, however the coffee turns out very watery even when I pack the coffee powder really good, Since I have tested with normal coffee maybe this is the reason - maybe with an espresso coffee powder will work better, I will try
Arrived quickly, product as advertised. Works well. I can now stop using single-use disposable capsules. Great!
Quality product, it works perfect, light capsules and with logo.