SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Brewhilda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brewhilda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All fine. Fit's to Tchibo Cafissimo Picco. Arrived to Poland in 2 weeks.
Perfect! I recommend it to everyone! Plus very cute card ❤️
This thing is awesome. It fits perfectly. And the quality is very surprising.
We are delighted the solution! High quality product, fits Tchibo Caffisimo. Recommend to everyone, end with drogimi kapsułkami and produkowaniem garbage. Goods arrived 16 days before.
very good product.
Amazing quality Thenk you very much
verry good produc and came quickly, i tested and is working perfectly. good job and save the money, buy the cofee, not the unic capsule
Very fast delivery to Hungary. Tested, works perfectly.
Very fast delivery. Wonderful work. Recommend this supplier.
The capsule does not fit Cafissimo Classic. Either I missed these information or it was added after I placed my order. Although original capsules are the same for all caffee machines, mine requires metal capsule with recess in the middle. Anyway, after using some power several times coffee machine made recess itself. It does not look well, but works.
Quickly, efficiently, according to the description.
received work well with kfee (aldi) machine
Fits perfect. <2en> super fast delivery. Approximate About 10 days to Turkey. I paid 17 tl for customs.
Heavy and fail, you need to wear a rubber ring on the upper diameter of the untwisting lid and then does not fail. The inlet holes still added 12, diameter 0,9. began to work as original, but coffee became a choice of much more and savings if often the device is in operation. Advice manufacturers can make even thinner places and warm up the steam will increase.
I was sceptical that it wont fit in my coffee machine but it is perfectly compatible with the Tchibo cafissimo coffee maker. The capsule is big enough to fit enough coffee. I am very happy with the purchase. Delivery unusually quick, only two weeks.
It came to the cafissimo duo. The truth closes with difficulty and the water goes slower than usual, I think it will be necessary to make holes from below a little more
Everything I wanted.
Thank you very much. Fast delivery, good quality.