SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Brewhilda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brewhilda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived earlier than expected. Very happy with the purchase, the grinder is amazing, easy to use and comfortable to carry.
Around 10 days to Sydney Australia. Quality looks/feels great.
Thank you for the great product. It came in perfect condition. Highly recommend it!
Product striking the! Lesson Month + to arriving country.
18 days to Turkey, not bad. Good packaging. Looks like a Very solid product! 42 lira gumruk ucreti cikiyor.
Very good product. Not far away from the comandante.
Grinder first class. After Hario Skerton Plus is a different world. Super workmanship, easy adjustment, very secure grip and mainly equal grist. Delivery in two weeks. Recommend
<2en> the product felt very nice timemore quality very comfortable filter 3-5 times for coffee when you rotate the enough amount of grinding you stick. <2en> the filter will suffice if you bring the adjustment bar at the bottom for coffee to the right first and rotate it between 18-22 clicks. I paid 16 TL customs. <2en> the product is nice company related.
Arrived perfect! Good quality.
paczka przyszła po 2 tygodniach, używam młynka od miesiąca i nie mam nic do zarzucenia, bardzo dobra jakość wykonania, przemiał równy, polecanko!!
Good looking, good grind
Love to first ground grain. Material and design they love. Shipping to Chile in 14 days
Works as expected, well built, grinds from very small particles to large enough. Highly recommended!
Melet is just magical!
Real 5 stars review here. I have been using it for four days and it is a pleasure to use. It is probably the best build thing that I own. It looks amazing, grinding coffee is agreable. There are some (good quality) plastic parts inside. I live in France and it looks like it could easily be sold at 80~90€ with good value for the money. Got it for 53€ so I'm very happy. Time will tell if I need to upgrade to a more expensive hand grinder one day (Commandante or so). For now it does not seem so. Have not tested espresso setting yet.
Cool coffee grinder. But shipping is cross. Through the SBER parcel, they could not arrange... And so, everything is cool
Very good. Arrived in 8 days. recommendable 100%
<2en> NICE recommend fast shipping sturdy
The product offers consistent grinding, greatly improved pre infusion method V60, accented aroma and enhanced coffee flavor. What was previously ground a grinder blade. Product came intact, without scratches exterior use flashlight to view internally and was in great condition, no scratches and plastic solid. Is a fantastic that really makes a difference in extraction equipment perfect and has great perfomance coffee grinding. Overall I am well pleased.